Firstline

Once upon a time (right after I worked at Chick-fil-a) I worked in the customer service department for a homesecurity system called Firstline. You guessed it, I wrote a song about it.

Firstline Song
To the tune of Accidentally in Love by Counting Crows

So I said there’s a problem Clancey
There’s a problem because there’s 29 in queue (queue)
23 confirmation calls
and 6 shells for us to do

How much longer will it take to pass this?
It’s just one call but we’ve done it at least 13 times
Makes me wanna skip the bill-prorated
But that won’t do no good

Come on, come on
Transfer to billing
They deal with cash,
Money like a shilling
Come on come on
Everybody’s prorated bill

So I said, “Now listen Kevin”
This customer’s no-shows are up to 7 and that’s bad (bad)
Cuz she was an ’05 install and it’s charge-back ADT
Well, Kevin I surrender to the floor manager who says that I can’t go on break
Well I’m getting kinda hungry
But I guess I havta wait

These lies the reps all told are makin’ em mad, making ‘em mad
Oh no

Come on, come on
Transfer to retention
Come on come on
Where’s my workers pension
Come on come on
Everybody’s dropped a call

Come on come on
Schedule for a service
Come on come on
There’s no need to be nervous
Come on come on
Just transfer to level 2

We accidentally drop calls (x12)